- Amazon will restart seller suspensions related to poor “order defect rates” starting on June 1.
- Amazon announced it would pause those suspensions last month as sellers faced supply chain issues related to COVID-19.
- That means sellers that have high late shipments or order cancellation rates will start getting suspended starting June 1.
- It’s the latest sign of Amazon getting closer to normal operations.
- Visit Business Insider’s homepage for more stories.
Amazon is giving sellers dealing with supply chain issues amid COVID-19 another two weeks to get back into shape — otherwise, they’ll face suspensions beginning on June 1.
In a note sent to sellers on Wednesday, Amazon said it will restart suspending sellers with high “order defect rates” due to frequent late shipments or cancellations starting next month. Amazon had temporarily loosened its seller suspension policy last month to account for the supply chain challenges brought on by the coronavirus pandemic, saying at the time it was pausing its policy until May 15.
Wednesday’s announcement extends that policy for another two weeks. Amazon will continue to suspend bad actors that sell counterfeits or engage in price-gouging.
“Beginning June 1, we will restart tracking and enforcing selling accounts with high cancellation rate, late shipment rate, or order defect rate per our established order performance standards,” the note said. “Any order performance defects showing in your Account Health page from prior to June 1 will not be used to evaluate your account health.”
The move is another sign of Amazon getting closer to normal operations. On Tuesday, Amazon confirmed that it lifted all restrictions on non-essential shipments to its warehouses, nearly two months after having suspended products that are not medical supplies or household staples. Amazon also announced on Wednesday that it’s ending the bonus pay for warehouse workers at the end of this month, according to Recode.
In recent weeks, Amazon also brought back certain features it paused during the pandemic, including Lightning Deals and coupons, sellers told Business Insider.
Amazon periodically reviews seller performance and suspends those that fail to deliver on time or receive too much negative feedback. For example, it looks at a number of “performance metrics” to determine whether to keep a seller on its marketplace. Sellers that fail to keep a healthy level across these metrics could end up getting suspended by Amazon.
Here’s the full note sent to sellers on Wednesday:
Pause on Account Suspensions for Order Performance Extended to May 31
Thank you for your continued partnership during this difficult and unprecedented time. In early April, we announced that we had paused account suspensions for order performance issues through May 15. This included the Late Shipment Rate, Cancellation Rate, and Order Defect Rate performance metrics. We made this decision after hearing from many of you about supply chain and fulfillment difficulties you were having and in order to protect your account health. We are writing to announce an additional two week extension of our pause on account suspensions for order performance issues, through May 31.
Beginning June 1, we will restart tracking and enforcing selling accounts with high cancellation rate, late shipment rate, or order defect rate per our established order performance standards. Any order performance defects showing in your Account Health page from prior to June 1 will not be used to evaluate your account health.
Going forward, to help keep your account from incurring order defects and to help create a more reliable experience for customers, we recommend you do the following:
Closely monitor your inventory levels and make sure your listings accurately reflect available inventory.
Ensure your default ship settings match your current fulfillment capabilities.
Monitor customer inquiries received via Buyer-Seller Messaging and respond quickly – at most and within 48 hours.
Please continue to watch our COVID-19 Related Announcements article for the latest news impacting your accounts and related updates. If you have questions, please feel free to use our forums – our moderators and other experienced sellers can help answer any of your questions.